A recent study of banking customers shows that many people have a difficult time opening a bank account online. Sure, online account opening is a fantastic idea for everyone involved. In theory, banks benefit by enjoying reduced account opening costs (thanks to reduced overhead and costs). Customers benefit from increased efficiency and convenience.
A recent Javelin study shows that online account opening procedures still suffer from problems. For example, 1 out of every 3 customers who tried to open a bank account online was forced to complete the account opening process by either calling a customer service representative or by physically visiting a brick and mortar bank location.

Read more at: Internet Banking Customers Having a Hard Time Opening New Accounts.